Why Choose ChildBook for your Purchase?
1. We have been in business 10 years and to survive this long, we must be doing something right. Which means the right products, customer service, knowledge, and a bit of luck.
2. We care and do our own customer service. So if you have a problem or questions, contact us. You are not going to get a scripted snippet but your own personal answer.. And if you are having problems ordering online, yes, I do phone orders. But I prefer if you order online so this way I don't type your address wrong because I heard it wrong. We are a family run business and want our customers to be treated as we want to be treated: with respect, great service, and a fair deal.
3. Read our testimonials. This shows our level of customer service.
4. Only items that are in stock are on the site. So no back orders and it enables shipment the same day.
5. We try to only pick quality items. I refuse to sell several items because they failed our initial quality check or customer feedback. I have also reduced prices on others that customers felt cost to much. I dislike returns and a great way to reduce returns is not to sell poor quality products in the first place. Because of that Childbook has a very low return rate which I want to keep.
6. Fair Guarantee. Basically we don't want to take advantage of customers, and we don't want them taking advantage of us.
7. Items are shipped within one business day of receipt.
9. Customer Reviews are turned on so you know which product to buy. There are some sites that I am pretty sure are afraid to enable reviews because you may get a negative one. Negative reviews are great, because then it gives us feedback on the product. I also have a blog that is discussing topics about learning chinese and the culture
10. Personal Touch and Knowledge. I do recommendations, so if you say I want a present for this age and sex child, I will give you my opinion and you can blame it on me if they dislike it. We also have some knowledge since my wife and I have been bringing up our daughter bilingually so she knows Mandarin and English (and a bit of Taiwanese).
Sincerely,
Ray, Owner
Childbook.com
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