This is such a nice E-Mail I just got:

Hi ray
I just wanted to say thank you so much. I am a homeschooling mum in Australia. My two daughters love all things Chinese and asked me if they could learn Chinese as a second language! I was so worried as i can't speak mandarin. I searched the whole of Australia and found nothing use full. Then I came across your site it was really easy to use and I found heaps of resource.
I ordered some of the songbook packs the kids love them, and within just a few days say quiet a bit and nearly sing one of the songs they can also nearly count to ten with out having to check they love it. The teachers manuals and colouring book are excellent too,so thank you again. I'm telling all my home schooling friends and we will be buying more from you soon thank you
Suzanne

Thanks Suzanne, your E-Mail made my day!

I like the idea of using music and songs for teaching Chinese. I prefer these over Learning Chinese DVD's, because the involve the parent with their child that has so many positives. Video's have their place and are a useful tool. The coloring books are the practical Chinese Activity books which are well done and great for kids. Learning Chinese Coloring/Activity Book, Simplified Characters and Learning Chinese Coloring/Activity Book, Traditional Characters

Feedback like this is so nice. My guiding principal is the customer comes first. That influences everything from getting the right learning Chinese Educational Products to having a web site that works to providing great service. It's surprising the amount of maintenance required on a web site, I think of it like gardening, something you need to constantly work at everyday.

Ray

Labels: customer service

Many customers are careful on giving out their credit cards. After reading this story I can understand this as well as the number of privacy breaches from very large organizations. One good thing of the E-Commerce/Order Entry software I use is it does not even give me access to customer credit card information. There are two areas of privacy that any business should pay a lots of attention to IMHO. The first is privacy. The second is E-Mail such as newsletters. The goal is to give a great customer experience.

Labels: customer service, customers experience, privacy

Kmart made a major public relations mistake when they treated an accident of putting shoes in the wrong box badly with a Wall Street Journal Reporter. Just another reason businesses should treat customers as you want to be treated. So many businesses are making it so hard to get good customer service to cut costs. They put you through these phone systems that make it almost impossible to get a real person, have you enter your account information, then when you finally get a real person ( gethuman.com is a great web site if the 0 and * don't work), and make for a frustrating customer experience. I remember when Amazon stopped for a while doing phone support (they do a little now), and most got outsourced to overseas. One issue I went through 5 rounds of communications with lots of prewritten snippets until I found Jeff Bezos E-Mail and his secretary had the problem fixed. What businesses forget as they focus so much on cost cutting is customers do have a choice, so it's great business to treat your customers right! Nice thing is ChildBook is a small business that provides great service.

Labels: customer service